1. Data Controller

The data controller responsible for your personal data is BoldContentWrite, located at Calle Estella 12, 31002 Pamplona, Spain. You may contact us at [email protected] or by phone at +34 618 735 904.

2. Data We Collect

We collect personal data that you voluntarily provide when using our services, including:

• Name and email address via our contact form
• Project details and service preferences
• Payment information processed through third-party providers (Stripe)
• Usage data: browser type, IP address, pages visited, and time spent on our site

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to your inquiries and providing requested services
• Processing payments and managing your account
• Improving our website and services through anonymized analytics
• Complying with legal obligations under Spanish and EU law

4. Legal Basis for Processing

We process your data based on: (a) your consent when you submit a form; (b) performance of a contract when you purchase our services; (c) our legitimate interest in improving our services; and (d) compliance with legal obligations.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 12 months. Financial records are retained for 5 years as required by Spanish tax law.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (EU) 2016/679, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate personal data
• Erasure — Request deletion of your personal data ("right to be forgotten")
• Restriction — Request restriction of processing of your personal data
• Portability — Receive your personal data in a structured, commonly used format
• Objection — Object to processing of your personal data for specific purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

BoldContentWrite implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, and regular security audits.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

1. Acceptance of Terms

By accessing or using the services provided by BoldContentWrite ("the Company"), located at Calle Estella 12, 31002 Pamplona, Spain, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Scope of Services

BoldContentWrite provides web design, development, and digital experience services as described on our website. All services are delivered as fixed-scope projects unless otherwise agreed in writing. Deliverables, timelines, and pricing are confirmed upon project initiation.

3. Payment Terms

• Payments are processed via Stripe. All amounts are in EUR unless otherwise specified.
• A 50% deposit is required before project work begins.
• The remaining 50% is due upon project completion and delivery.
• Late payments may incur a 2% monthly interest charge.

4. Project Timeline & Delivery

Estimated timelines are provided at project initiation. Delays caused by the client (e.g., delayed feedback, content provision) may extend the delivery date. BoldContentWrite will communicate any timeline adjustments promptly.

5. Intellectual Property

Upon full payment, all final deliverables and associated intellectual property rights are transferred to the client. BoldContentWrite retains the right to display completed work in its portfolio unless a non-disclosure agreement is in place.

6. Limitation of Liability

BoldContentWrite shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

7. Termination

Either party may terminate the agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

8. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Pamplona, Navarra, Spain.

9. Modifications

BoldContentWrite reserves the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember certain information about your visit.

2. Cookies We Use

• Essential Cookies — Required for the website to function properly. These cannot be disabled.
• Analytics Cookies — Help us understand how visitors interact with our website by collecting anonymous usage data.
• Preference Cookies — Allow the website to remember choices you make (e.g., cookie consent status).

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may affect the functionality of our website. Most browsers allow you to block or delete cookies.

4. Third-Party Cookies

We may use third-party services (e.g., Google Analytics, Stripe) that place their own cookies. These third parties have their own privacy policies governing the use of cookies.

5. Consent

By clicking "WALK_SHORELINE" on our cookie banner, you consent to the use of cookies as described in this policy. You may withdraw consent at any time by adjusting your browser settings or contacting us at [email protected].

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

1. General Policy

BoldContentWrite is committed to delivering high-quality web design services. If you are unsatisfied with our work, we encourage you to contact us at [email protected] to discuss a resolution.

2. Refund Eligibility

• Refund requests must be submitted within 14 days of project delivery.
• Refunds are evaluated on a case-by-case basis according to project milestones completed.
• If work has not yet begun, a full refund of the deposit will be issued within 5 business days.
• If work is partially complete, a proportional refund will be calculated based on completed milestones.

3. Non-Refundable Items

• Third-party costs incurred on behalf of the client (e.g., domain purchases, stock assets, hosting fees)
• Work that has been approved and signed off by the client
• Custom development work that has been deployed to production

4. How to Request a Refund

To request a refund, send an email to [email protected] with your project details, the reason for the refund request, and any supporting documentation. We will review your request and respond within 5 business days.

5. Processing Refunds

Approved refunds are processed via the original payment method within 10 business days. You will receive email confirmation once the refund has been issued.

6. Disputes

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by contacting us directly. We are committed to reaching a fair resolution in accordance with Spanish consumer protection law (Ley General para la Defensa de Consumidores y Usuarios).